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ASKED QUESTIONS
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How do I get replacement handles?
For your convenience we’ve
included a Handle Replacement Form.
Simply print the form and return it with a nominal processing and
shipping fee or contact us at customerservice@vitacraft.com
for more details.
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Where do I send my cookware for repair?
Vita Craft Corporation, 11100
W. 58 St., Shawnee, Kansas 66203. Please mark "REPAIRS" on
your box so that it can be easily seen. Include your name,
address, phone number and any other information on a sticker or
sheet of paper and place it inside the box with your cookware. Please
do not write this information directly on the wrapping paper as it is
not easily noticed. We also suggest that you use UPS and insure your
cookware.
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Is my cookware still under warranty?
No matter when you purchased
your cookware or when you will in the future, Vita Craft extends a
LIFETIME GUARANTEE. Not many people use the term LIFETIME GUARANTEE
these days – and mean it. Vita Craft is certainly an exception to
the rule. Contact our Customer Service
department by phone at 913/631-6265 or e-mail us at customerservice@vitacraft.com for all the details.
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Where
can I purchase Vita Craft cookware?
Because we want to ensure your
complete satisfaction, our products are sold through independent
distributors. They can educate you on the correct use and
care of your cookware through personal contact and/or cooking
demonstrations. Contact us by phone at 913/631-6265 or by e-mail
at vitacraft@vitacraft.com
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Do you have a distributor in my area that can
contact me?
We'd be happy to put you in touch with a
distributor. We need to know your name, address, e-mail address and
phone number. Be sure to include this information with your
request. You will be given the name of the person contacting
you. Your information will only be shared with this person at your
request. Contact us by phone at 913/631-6265 or by e-mail at vitacraft@vitacraft.com
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What is the status of my order?
People
can’t wait to start using their Vita Craft Cookware. Our
distributors know this and stay in constant contact with us to ensure
that you’ll receive your order when promised. You can contact your
distributor with any concerns about delivery dates.
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I'm having trouble locating the company that makes my cookware. Can you help
me?
The Cookware Manufacturers Association (CMA) has their own website www.cookware.org
where they list hundreds of cookware brands and their manufacturers. You can also contact
CMA by phone at 205-802-7600.
Back
to Customer Service
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