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WE
GET THE NICEST LETTERS
August
18, 2000
This
letter compliments your staff on superior customer service.
I
purchased a set of your cookware 32 years ago when I was young and
poor. My friends told me I was foolish and that I would never get
my money's worth. The cookware was wonderful. I never used
anything else, and finally this year a pan handle broke off.
I
dug out my lifetime warranty, went online and communicated with Vita
Craft, and embarked on a journey of courtesy, friendliness, promptness,
generosity and just good old-fashioned CUSTOMER SERVICE.
I
have been treated like a queen, made to feel special, and more than
satisfied. I am now telling everyone I know about this royal
treatment, not to mention boasting the cookware every chance I get.
I
wish for Lynn and Sandy to receive recognition from their managers for
being so wonderful. You are fortunate to have these women on your
staff.
Sincerely,
Leslie
B.
January 7, 2000
After acquiring a computer last fall, one of the first things I did was to see if Vita Craft had a web site. Let me explain.
Over 50 years ago, my wife bought a number of pieces of your cookware. You will be pleased to know that they are still in continuous use. The handles on the soup pot, however, had finally given way and the screws that held the handles were all that remained to grasp the pot. I e-mailed your Customer Service Dept. and explained that, for lo these many years, each Saturday was homemade soup day at our house and that one day while carrying the pot it slipped from my hands with the resultant spill. Reluctantly, my wife decided the pot should join us in a well earned retirement since I was unable to locate a Vita Craft store or find a suitable replacement for the handles.
Just two days after I e-mailed you, one of your staff replied and told me if I forwarded the pot to your repair department that
they would review the pot and, if possible, replace the handles. They
were able to adapt your new handles to the pot. Total elapsed time from my first e-mail back to our stove top: 30 days. And that was at the peak of the holiday season.
I wanted to let you know that not only does Vita Craft make quality products, but you also have quality employees. I thank them and you very much.
Sincerely,
Robert
S.
April
2, 2000
I was stunned when I found out that your “lifetime warranty” means just that.
I bought my first set of Vita Craft cookware at age 22 while single and working in a small town in Ohio. This year, and now at the age of 57, the old handles on some of the pots began falling off.
The pots and pans, themselves, were still in good shape. I was surprised to see that you were still in business so I packed up my set and sent it to Kansas to have the handles replaced.
I think that in a time when warranties are extremely limited, and have many loopholes, that your offer and your service was just unbelievable. I had never expected to encounter a company again in my lifetime that would honor a “lifetime warranty” without questions.
Thank you for your wonderful
service,
Yvette
G.
April
24, 2000
We're
writing in regards to our previous
communications about the 40 year old pots and pans purchased from Vita
Craft and their condition. We were a little apprehensive about
seeking repairs due to their age and the usual run of the mill
warranties.
However,
from the first contact we were treated promptly and courteously.
We did what we were advised, and this morning when the UPS truck
delivered the finished product, we were overwhelmed.
It
not only is a tribute to your product and your words but a real pleasure
working with such fine people. We thank you all for your service and will spread the goods news about your fine people as well as
your products.
Bob & Pat
F.
November,
1999
"Do
you know how glorious it is, after 35 years, for a company to still be
in existence and still honor their word?
With
Thanksgiving next week, it is so, so appropriate for me to extend to you
my heartfelt gratitude to you for your product and service."
December,
1998
"In
this day and age of shoddy products and uncaring companies that do not
keep their word, I can't say enough about the quality and integrity of
Vita Craft and everyone I have dealt with in the company." - Marcia
Rosenthal
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